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For dental practices

The AI receptionist for dental practices that answers every call.

When your front desk is with a patient, at lunch or gone for the day, Synthropia picks up, books the appointment into your calendar and texts the patient a confirmation.

Book a 20-min call Listen to a sample call

Tonight at 21:47

  1. 21:47 A patient with toothache calls. Your clinic closed at 18:00.
  2. 21:47 Synthropia answers, offers 9:30 tomorrow or 16:30, the patient picks 9:30.
  3. 21:48 It asks when the pain started, about swelling and fever, and notes it for the dentist.
  4. 21:49 The patient gets a text confirmation. The visit is in your calendar.
  5. 08:00 Your team sees the call, the recording and the transcript in the dashboard.

Why dental practices lose patients on the phone

Your phone is busiest exactly when nobody can pick it up.

Morning rush and lunch

Check-ins, payments and questions at the desk all happen while the phone rings. Every unanswered call is a potential new patient.

Toothache doesn't keep office hours

Pain starts in the evening and at weekends. Whoever answers first gets the patient — and often their family.

Routine calls eat your team's day

"What time do you open?", "How much is a hygiene visit?", "Can I move my appointment?" Important — and the same every day.

What it handles

The calls your front desk takes every day

  • New patient bookings into real free slots in your calendar.
  • Toothache and urgent calls — nearest free slot, plus the details the dentist needs.
  • Rescheduling and cancellations, so freed-up slots can be filled.
  • Questions about treatments and prices, answered from your own price list.
  • Hours, directions, parking, what to bring — the questions that come up every day.
  • Text confirmations and reminders before the visit.

What it won't do

Where it stops

  • It doesn't diagnose, prescribe or give medical advice.
  • It doesn't make up prices or promise treatments you haven't approved.
  • It doesn't pretend to be human.
  • Anything sensitive — complaints, treatment plans, billing disputes — becomes a message for your team.

You set these rules during setup, and you can change them any time.

Listen

A toothache call, start to finish

The assistant offers two real slots, books one, asks the right questions and sends the confirmation.

Recorded in Polish, where our first clinics are — generated by our production voice stack. Want to hear it in English? Get a live demo call — it speaks English and rings your phone in about a minute.

about 1 minute

Scripted demo in Polish, the language of our first clinics. The clinic, dentist and patient are fictional; the receptionist's voice was generated by our production voice stack. English translation under each line. The English demo speaks English — try it live.

  1. AI receptionist

    Dzień dobry, z tej strony Sekretarka AI Gabinetu Stomatologicznego Błysk. W czym mogę dzisiaj pomóc?

    Good morning, this is the AI receptionist at Błysk Dental Clinic. How can I help you today?

  2. Patient

    Bardzo boli mnie ząb, chciałbym pilnie umówić wizytę.

    I've got a really bad toothache — I need an appointment as soon as possible.

  3. AI receptionist

    Rozumiem, ból zęba potrafi być naprawdę dokuczliwy. Postaram się pomóc jak najszybciej. Najbliższe wolne terminy to dziś o 16:30 lub jutro (poniedziałek) o 9:30. Która godzina Panu/Pani bardziej odpowiada?

    I understand, toothache can be really unpleasant. I'll help as quickly as I can. The nearest free slots are today at 4:30 pm or tomorrow (Monday) at 9:30 am. Which suits you better?

  4. Patient

    Jutro o 9:30.

    Tomorrow at 9:30.

  5. AI receptionist

    Zarezerwowałam termin na jutro o 9:30 u doktora Nowaka. Aby lekarz mógł się odpowiednio przygotować, proszę o kilka informacji: od kiedy dokładnie boli ząb, czy występuje obrzęk, gorączka, ból przy nagryzieniu lub nadwrażliwość na zimne?

    I've booked you in for tomorrow at 9:30 with Dr Nowak. So the dentist can prepare, could you tell me: when did the pain start, and is there any swelling, fever, pain when biting or sensitivity to cold?

  6. Patient

    Boli od wczoraj wieczorem, jest lekki obrzęk i bardzo boli przy nagryzieniu. Proszę o potwierdzenie SMS-em.

    Since last night. There's slight swelling and it really hurts when I bite. Please text me the confirmation.

  7. AI receptionist

    Dziękuję. Wysłałam link do ankiety oraz przypomnienie SMS/e-mail na 2 godziny przed wizytą. Dodatkowo mogę włączyć automatyczne powiadomienia SMS o przyszłych kontrolach stomatologicznych co 6 miesięcy. Czy włączyć tę funkcję?

    Thank you. I've sent you a link to the health questionnaire, and a reminder will arrive 2 hours before the visit. I can also switch on text reminders for check-ups every 6 months. Shall I turn that on?

  8. Patient

    Tak, proszę włączyć funkcję przypominającą.

    Yes, please turn the reminders on.

  9. AI receptionist

    Wszystko zostało potwierdzone. Bardzo dziękuję za rozmowę. Życzę szybkiej ulgi w bólu i do zobaczenia na wizycie. W razie jakichkolwiek pytań proszę o kontakt. Miłego dnia!

    Everything's confirmed. Thank you for calling. I hope the pain eases soon, and see you at your appointment. If you have any questions, just get in touch. Have a good day!

Run your own numbers

What do missed calls cost your practice?

Move the sliders to match your clinic. Nothing here is our claim — it's your estimate, made visible.

Busy line, lunch break, after hours. Your phone system's missed-call log will tell you.

As opposed to a quick question you'd answer later.

Callers who don't leave a voicemail or call back.

Use a typical first appointment. A new customer is usually worth far more over time, but let's be conservative.

Unanswered calls / month
–
Appointments lost / month
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Revenue walking away / month
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Synthropia cost to answer those calls
–
Difference / month
–

Pay-as-you-go estimate: unanswered calls × call length × per-minute rate. Plans can be cheaper at higher volume.

Your numbers, your assumptions. We don't have enough customers live yet to publish averages, so we won't invent any.

Integrations

Works with the calendar you already use

Google Calendar and Microsoft Outlook both work, SmartDental works in production, and we can build a bespoke integration for your booking software.

We only list integrations that work in production. No logo walls.

Pricing

Pay per minute, or a flat monthly plan

From $0.38 per minute of conversation, or plans from $99/month. No hardware, no long setup project.

Compare plans →

Case study

Real results, when they're real

Our first dental clinics are live. We'll publish a case study — with the clinic's name, their call volumes and what changed — once we have enough data and their permission. Not before.

Want to talk to a clinic that uses it? Ask on our call and we'll try to connect you.

Dental practice FAQ

Can it book straight into my practice management software?
Yes. Google Calendar and Microsoft Outlook both work, SmartDental works in production, and we can build a bespoke integration for the booking software you use — tell us which one and we'll tell you honestly how long it takes.
What does it do with a dental emergency?
It's a receptionist, not a clinician: it never diagnoses or gives medical advice. For toothache it offers the nearest free slot and collects what the dentist needs to know (when it started, swelling, fever). If a caller describes something that sounds like a medical emergency — for example facial swelling spreading or trouble breathing — it tells them to call the emergency number and flags the call for your team.
What happens when a patient asks for a person?
It can transfer the live call to your staff, or take a message with name, number and reason and mark it for a callback. You choose which topics always go to a human — complaints, treatment plans, billing disputes, anything you like.
Is it GDPR compliant?
For clinics in the EU and UK we sign a written agreement that includes a data processing agreement (DPA), and you decide whether calls are recorded and for how long transcripts are kept. We have a DPA template and a sub-processor list — ask us and we'll send them.
Will patients be annoyed by talking to an AI?
Listen to the sample call on this page and judge for yourself — it was generated by our production voice stack. The alternative for most after-hours callers isn't your receptionist — it's voicemail, or the clinic down the road. The assistant says it's an AI, keeps calls short and books the patient.
Which languages does it speak?
Polish and English are in production with clinics today, and we've tested real calls in Ukrainian, German, Spanish, Portuguese, Cantonese and Mandarin. Ask us about the languages your patients speak.
How long does setup take?
Often just a few days from our first call — sometimes shorter. We gather your services, prices and rules, set up the assistant, connect your calendar, and you test it before any patient hears it.
Do I need to change my phone number or provider?
No. You forward the calls you can't take — when the line is busy, at lunch, after hours — to your Synthropia number. We walk you through the forwarding settings for your phone system.
Does it send SMS confirmations?
Yes — every booking gets a text-message confirmation, plus a reminder before the visit so fewer patients forget.
Can I see the calls afterwards?
Yes. Every call lands in your dashboard with the recording, transcript and outcome.

Stop sending patients to voicemail

A 20-minute call with a founder. Bring your questions — or email contact@synthropia.ai.

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